Setting clear customer expectations around arrival time creates a great customer experience, and also prevents annoying 'no shows' that waste your time.

Using tags and automations, you are able to send a text to a customer to let them know your engineer is on their way.

Here is a quick video that shows you how:

Cant find 'Send SMS' as a automation action? let our team know, and we'll get that feature turned on for you.

Did this answer your question?