Automate Google Review Requests

How to set up an automation asking for Google Reviews

Felix Rusby avatar
Written by Felix Rusby
Updated over a week ago

Reviews are a great way to build trust with potential customers.

Google reviews are particularly great as they show on a number of Google platforms that customers search for services, such as Google search & maps.

We recommend triggering review requests with tags, as this will give you control over who you request these from. The video below walks you through an automation set up using tags to trigger a Google review request.

Automate Google Review Requests

From your dashboard, select "Automations" from the bar on the left hand side

Payaca add automations

Click on "Create Automation"

Payaca Create Automation

Click on "Create new automation"

Payaca Create new automation

Name your new automation

Payaca create new automation

Change the Trigger Automation type to "Project"

Payaca change automation type

Set the trigger to "Tagged"

Payaca set automation trigger

Click to add a new condition

In this instance, we are going to set the condition as "The newly-added tag", "equals", "Google Review".

Payaca set automation conditions

To set up the Email, click "Add action"

Payaca add action to automation

Choose "E-mail Notification"

Choose "Customer e-mail"

Click on Customer e-mail

Click in the message area to add your text

Payaca change automation message

Add custom variables to your messages from the list on the right

Payaca edit automation text

Use this message to request your review, making sure you include your Google review link. If you do not know how to find your link, follow the instructions here.

When you are happy with your message, click "Save changes"

If you would like your automation to be active straight away, click to turn it on

Check Off/On

Once you are happy with your automation, click save!

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